Support Engineer with years of experience in providing comprehensive technical support to end-users. Collaborate with team and Managers to complete the task to discover issues, resolve defects, and ensure client expectations.
I am well regarded as a strong communicator and team player with colleagues and clients. Now I’m seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills.
I would love to work with WordPress according to the client’s needs. I’m not a die-hard programmer, but I would love to explore the codebase.
My first professional experience was as a Junior Web Developer. Besides Technical Support & Customer Support in a local IT Firm (Soft Tech Innovation Ltd & AamarPay).
After that, I worked (as a Remote) for an American hip-hop website from Jun 2016 to March 2018. My primary role is to maintain the website wp-admin panel, Blog/Vlog Post, Email Marketing, Social Media Marketing, Customize the Website, And Support the website’s Clients.
Then I joined an Overseas Recruiting Agency as a Project Manager and IT Admin Executive. As a job responsibility, I have to support & consult more than 20+ foreign (Singapore, Maldives, Qatar) clients.
Currently working as a Support Engineer cum Coordinator at weDevs (A leading WordPress & SASS based company)
To build a career that encounters challenges & creativity. AVAIL FOR: A relevant, challenging position in the Engineering | WordPress industry.
I always try to create unique process for each & every client to ensure their business objectives are met throughout their project, and the success achieved, and the client is happy.
My third degree, BSc in CSE, is completed from Uttara University, Dhaka, Bangladesh. This institute is Bangladesh Govt. UGC approved.
I completed my diploma in CSE Degree from Jessore Polytechnic Institute. This institute is under Bangladesh Technical Education Board (BTEB).
I’ve completed my first Secondary Schooling at Chuadanga Academy. This institute is under the Jessore education board of Bangladesh.
weDevs is the maker of Dokan Multivendor, WP User Frontend, WP Project Manager, WP ERP, HappyAddons, weMail, wePOS, and some other exclusive WordPress products. They are innovators who are constantly making WordPress suitable for solving any business problem. Their existence depends on making WordPress and SaaS products that help to scale your business.
I joined here as a Support Engineer year 2019 April.
I served here as a Project Manager with all Admin, and IT works. As a Project In-charge, I have to deal with various overseas clients such as Singaporean, Maldivian, Qatar, Malta, etc.
It was my first Remote Job experience.
I worked on this (hip-hop) site as a site Admin (site Admin, SMM, Client Support, and on-demand site customizer).
My primary role is to maintain the wp-admin panel, create blog/vlog posts, email marketing, Social Media Marketing, Customize the website, and provide support to the artists & other clients.
Aamarpay is a sister concern of Soft Tech Innovation Ltd.
Meanwhile, I served as a Technical Support, Document Controller, and Customer Support alongside Junior Web Developer of Soft Tech Innovation Ltd. It was a well-known venture for Bangladeshi local E-Commerce companies.
It was my first company. I joined Soft Tech Innovation Ltd. as a Front-end, WordPress Junior Web Developer.
My primary role was to make a responsive website using WordPress premium theme, WordPress & Opencart Theme Customization, HTML, CSS Bug Fixing. Also, create an online e-commerce store with Opencart and WordPress premium themes.
These products are from my current company. Which I needs to Nurture every day for professional purpose and yes I loved to do that!
It’s always a great goosebump when anyone testimony about you/your support. There are a few particular testimonials by the users which motivate me daily 😉
Glad to see you on my portfolio page.
However, before proceeding would you mind sharing the below information with me.