Support Engineer, Jr. Web Dev, Blogger, Tech Enthusiast, Code Explorer
My Career Log JR WEB DEVTECHNICAL SUPPORTIT/ADMIN EXECUTIVESUPPORT ENGINEERSUPPORT COORDINATOR
PROFESSIONAL PROFILE​
As a Support Engineer with extensive experience in delivering comprehensive technical support to end-users, I excel in collaborating with teams and managers to troubleshoot issues, resolve defects, and meet client expectations.
I am a strong communicator and team player who thrives in collaborative environments with both colleagues and clients. I am currently looking to expand my skill set in a challenging new role within a company that values exceptional client-customer service and technical expertise.
My journey began as a Junior Web Developer, providing technical and customer support at Soft Tech Innovation Ltd and AamarPay. Following this, I worked remotely for an American hip-hop website from June 2016 to March 2018, where I managed the wp-admin panel, handled blog/vlog posts, conducted email and social media marketing, customized the website, and supported the website’s clients.
After that, I worked (as a Remote) for an American hip-hop website from Jun 2016 to March 2018. My primary role was maintaining the website wp-admin panel, Blog/Vlog Post, Email Marketing, Social Media Marketing, Customizing the Website, And Supporting the website’s Clients.
I then joined an Overseas Recruiting Agency as a Project Manager and IT Admin Executive, supporting and consulting with over 20 international clients from Singapore, the Maldives, and Qatar.
Subsequently, I worked as a Support Engineer and Coordinator at weDevs, and I am currently serving as a Technical Support Engineer at Awesome Motive (AIOSEO).
I am passionate about WordPress and enjoy working with codebases to meet client needs. While I’m not a die-hard programmer, I am always eager to explore coding challenges and expand my knowledge.
Looking forward to bringing my expertise and enthusiasm to a new team!
I always try to create unique process for each & every client to ensure their business objectives are met throughout their project, and the success achieved, and the client is happy.
WEB (WORDPRESS) DESIGN
WORDPRESS CUSTOMIZATION
WORDPRESS CONSULTATION
INVESTIGATOR
QA & BUG HUNTER
TROUBLESHOOTER
PASSION
WordPress Technical Support
Proper Documentation
Proper Customization
Strong Communication Skill
EducationTimeline
2017 ~ 2020
2017 ~ 2020
BSC IN CSE
My third degree, BSc in CSE, is completed from Uttara University, Dhaka, Bangladesh. This institute is Bangladesh Govt. UGC approved.
2010 ~ 2014
2010 ~ 2014
DIPLOMA IN CSE
I completed my diploma in CSE Degree from Jessore Polytechnic Institute. This institute is under Bangladesh Technical Education Board (BTEB).
~ 2010
~ 2010
SECONDARY SCHOOL CERTIFICATE
I’ve completed my first Secondary Schooling at Chuadanga Academy. This institute is under the Jessore education board of Bangladesh.
Awesome Motive is the people behind WPBeginner, OptinMonster, MonsterInsights, WPForms, SeedProd, Smash Balloon, All In One SEO, PushEngage & more.
I joined here as a Technical Support Engineer for the All in One SEO product. In July 2024, I was promoted to Senior Technical Support Engineer for AIOSEO.
As a Senior Technical Support member, I handle complex and escalated technical issues, bridging the gap between support and development teams to resolve issues efficiently.
Responsibilities and Expectations:
Provide advanced troubleshooting and support for escalated issues.
Conduct thorough research to diagnose and resolve issues.
Maintain comprehensive documentation of issues and their resolutions.
Communicate effectively with both customers and internal teams.
Continuously enhance product knowledge and stay updated on related technologies.
Aug 2022 ~ July 2024
Aug 2022 ~ July 2024
Awesome Motive
Awesome Motive is the people behind WPBeginner, OptinMonster, MonsterInsights, WPForms, SeedProd, Smash Balloon, All In One SEO, PushEngage & more.
I joined here as a Technical Support Engineer for the product All in One SEO.
Duties/Responsibilities:
Provide customer support for both free and paid products through HelpScout and WP.org forum.
Troubleshooting issues and writing thorough bug reports
Take on responsibility for technical issues and collaborate with the Engineers team to find a solution.
Maintain the chain to resolve issues, complete tasks, and carry out additional operations.
Open GitHub bugs and maintain contact with the assigned developer.
Create knowledge bases and documentation when necessary.
Apr 2019 ~ Aug 2022
Apr 2019 ~ Aug 2022
weDevs
weDevs is the maker of Dokan Multivendor, WP User Frontend, WP Project Manager, WP ERP, HappyAddons, weMail, wePOS, and some other exclusive WordPress products. They are innovators who are constantly making WordPress suitable for solving any business problem. Their existence depends on making WordPress and SaaS products that help to scale your business.
I joined here as a Support Engineer year 2019 April.
Duties/Responsibilities:
Providing Support via HelpScout support tickets/ live chat for both free & paid products.
Site troubleshooting, investigating, and creating detailed bug reports.
Taking ownership of technical issues and working with the Engineers team to resolve more advanced issues when necessary.
Provide pre-sales support besides tech support. And resolve customer complaints.
Maintain the chain to resolve the issues, tasks & other activities.
Receive feedback from Leads and reporting back to the upper level
Create an issue on GitHub, Trello, and BitBucket & stay connected with the assigned developer.
Create knowledge-base & documentation
Train fresher (Intern/ Trainee)
Apr 2018 ~ Apr 2019
Apr 2018 ~ Apr 2019
RRC HUMAN RESOURCE SERVICE
I served here as a Project Manager with all Admin, and IT works. As a Project In-charge, I have to deal with various overseas clients such as Singaporean, Maldivian, Qatar, Malta, etc.
Duties/Responsibilities:
Record keeping in multiple entities notes taking and preparing documents, and email corresponding.
Keep in touch with Foreign Valued Employers through email, WhatsApp & respond to them immediately.
Maintain database of allocated project
Skillfully use Excel & ERP Software to make reports and analyze data.
Operate data from the management system.
Input data in an accurate manner into web Recruitment Software.
Generate reports from software.
Daily reporting to the management.
Customer support (help-desk) services
Managing other tasks by the management.
Jun 2016 ~ Mar 2018
Jun 2016 ~ Mar 2018
HIP-HOP BODEGA
It was my first Remote Job experience.Â
I worked on this (hip-hop) site as a site Admin (site Admin, SMM, Client Support, and on-demand site customizer).
My primary role is to maintain the wp-admin panel, create blog/vlog posts, email marketing, Social Media Marketing, Customize the website, and provide support to the artists & other clients.
Duties/Responsibilities:
Site Administration task.
Keep in touch with Valued Hip-Hop artists through Email, Instagram & respond immediately.
Skillfully update posted mix-tapes & videos.
Input data in an accurate manner into the website.
Jan 2016 ~ Jan 2017
Jan 2016 ~ Jan 2017
AAMARPAY
Aamarpayis a sister concern of Soft Tech Innovation Ltd.
Meanwhile, I served as a Technical Support, Document Controller, and Customer Support alongside Junior Web Developer of Soft Tech Innovation Ltd. It was a well-known venture for Bangladeshi local E-Commerce companies.
Duties/Responsibilities:
Technical Support.
Customer support services
Document Control.
Install AamarPay Module to the client’s website.
Oct 2015 ~ Mar 2017
Oct 2015 ~ Mar 2017
SOFT TECH
It was my first company. I joined Soft Tech Innovation Ltd. as a Front-end, WordPress Junior Web Developer.
My primary role was to make a responsive website using WordPress premium theme, WordPress & Opencart Theme Customization, HTML, CSS Bug Fixing. Also, create an online e-commerce store with Opencart and WordPress premium themes.
Duties/Responsibilities:
WordPress, Opencart premium theme customization.
Website Design, Development & customization according to the client’s expectation.
Setup & maintain client’s Cpanel.
Provide support & demonstration to the clients if required.
These products are from my current company. Which I needs to Nurture every day for professional purpose and yes I loved to do that!
It’s always a great goosebump when anyone testimony about you/your support. There are a few particular testimonials by the users which motivate me daily 😉
July 2024 ~ Continue
Apr 2019 ~ Aug 2022
Apr 2018 ~ Apr 2019
Jun 2016 ~ Mar 2018
Jan 2016 ~ Jan 2017
Oct 2015 ~ Mar 2017
